Remember the bag I couldn't get due to postage? I thought I was really lucky to find such a funky psychedelic cooler bag so soon after fate had cruelly denied me (dramatic much?). It looked good in the photos and the seller said it was in good condition ('in his opinion'). Even the lovely purple packaging looked promising but when I opened it - POW! A stale smoky stench with what could have been hints of mould or mildew, smacked me in the face.
Okay, I thought, I can do probably do something to get rid of the smell. But then I noticed how dirty it was. The outside was marked all over, and the inside...eeyew - you don't want to see a picture, trust me. The flash used by the seller (as I have used above due to low light) hid a multitude of problems. Hey, I didn't expect it to be like new but it is so dirty inside and out. Here is an example of the kind of marks I'm dealing with (I have already tried to give it a clean to very little avail):
After taking the above photo I realised the split seam as well:
In with the bag was a generic note from the seller, asking buyers to contact him before leaving negative feedback as "most things can be resolved with patience and understanding". I'm happy to do this but I'm not sure exactly how this can be resolved.
I've resigned myself to using the bag for tools or something as there is NO WAY I can use it to store wool like I had originally planned. I'm happy to chalk it up to experience but I think claiming the bag to be in good condition was a bit misleading. Surely so many marks, and a damaged seam can't be good in anyone's opinion. What do I say?
I contacted the seller to express my disappointment. He has offered a full refund including the return postage. Obviously I will need to go to the trouble of packing and returning the item but this is as good as it will probably get. Better than nothing?